Transcom Iberia & Latam launches a blog in Spanish
As an effort to reach our clients and friends in a more direct way, today Transcom Iberia & Latam has launched a new blog: “Despejando la X… La eXperiencia de cliente según Transcom” (Resolving the X… Customer experience from the Transcom perspective) Our blog aims to be a place to exchange information and experiences, a way to share our understanding on how we help our clients in developing their customer experience strategy. The blog is directed to the Spanish markets and will focus on news about the contact center industry, as well as news regarding consumer and technology trends. We will write about the role of the contact center industry in this new environment with empowered customers that need a different approach as they have become the center of any business. People from all positions within the company will be participating in the blog, posting from their own perspective, contributing to create a rich mixture of subjects and personal views that we expect to enrich with our readers' comments and suggestions.